Returns & Refunds Policy

At Ekhaneisobkichu, we prioritize customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund policies below to ensure a smooth process.

Return Policy

We accept returns under the following conditions:

• Eligibility: Items can be returned within 7 days from the date of delivery.
• Condition: Returned items must be in original condition, unused, and in the original packaging with all tags and labels intact.
• Non-Returnable Items:
  • Items that are perishable (food, flowers).
  • Personal hygiene items (underwear, swimwear).
  • Custom or personalized products.
  • Digital goods or software products once delivered.
  • Sale or clearance items.

How to Initiate a Return

To start a return, follow these steps:

1. Contact Us: Email our customer support at support@ekhaneisobkichu.com with your order number and reason for the return.
2. Return Authorization: Once we review your request, we’ll provide a Return Authorization number and instructions on how to send your item back.
3. Shipping: You are responsible for return shipping costs unless the item is defective or we made an error in your order.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Refund Policy

We offer refunds under the following conditions:

• Full Refunds: If your return is approved, we’ll issue a full refund to your original payment method.
• Refund Timeline: Once we receive and inspect your returned item, we’ll process the refund within 7-10 business days.
• Partial Refunds: In cases where items are returned in used or damaged condition, partial refunds may be issued.
• Shipping Costs: Original shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us immediately with:

• Photos or videos of the damaged or defective product.
• Your order number and a description of the issue.

We’ll work with you to provide a replacement or issue a refund based on the severity of the damage.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ekhaneisobkichu.com, and we’ll guide you through the process.

Contact Us

If you have any questions about our returns and refunds policy, please feel free to contact us:

• Email: support@ekhaneisobkichu.com
• Phone: +880 1733306444