Help Center
Welcome to the Help Center! We’re here to assist you with any questions or issues you might encounter. Below you’ll find a collection of resources to help you navigate and get the most out of our services.
Getting Started
- How to Create an Account
- Step-by-step guide to setting up your account and verifying your details.
- Navigating Your Dashboard
- Overview of key features and how to make the most of your dashboard.
- Personalizing Your Experience
- How to update your profile, change settings, and customize your preferences.
Account Management
- Resetting Your Password
- Instructions on how to reset your password if you’ve forgotten it or need to update it.
- Managing Notifications
- Learn how to configure email, push notifications, and other alerts.
- Deleting Your Account
- Step-by-step process for permanently deleting your account.
Billing and Payments
- Understanding Your Subscription
- Explanation of subscription plans, pricing, and how to switch between them.
- How to Update Payment Methods
- Instructions on updating your credit card or other payment details.
- Requesting a Refund
- Our refund policy and how to submit a refund request.
Troubleshooting
- Common Issues and Solutions
- A guide to resolving frequently encountered issues.
- Technical Support
- Contact details for technical support if you encounter a bug or system problem.
Frequently Asked Questions (FAQ)
- Can I change my username?
- Information on whether or not usernames can be updated and how to do it.
- How do I download my data?
- Instructions on exporting your personal data.
- Is there a mobile app available?
- Details about app availability and how to install it.
Contact Us
If you can’t find what you’re looking for, feel free to reach out to our support team for further assistance.
- Live Chat: Available Monday to Friday, 9 AM – 5 PM.
- Email: support@ekhaneisobkichu.com
- Phone: +01733306444
Velvet Aura